The growth wall
Lightweight field service tools are excellent for a one- or two-truck operation. The wall usually appears at the same points for everyone: the schedule needs to respect who is licensed for what, commercial accounts need multiple service locations under one customer, and someone has to start chasing money every week.
- Dispatch decisions now depend on license class and technician skill, not just availability
- Commercial accounts need site-level instructions, device layouts, and separate billing contacts
- Chemical records need structure for state compliance, not free-text notes
- Past-due balances and declined cards need continuous follow-up, not a monthly scramble