Capability is not the complaint — cost of change is
Operators rarely leave Real Green because it cannot do something. They leave because doing something new takes a ticket, a specialist, or a project. When pricing, program structure, or crew organization changes faster than the software can be reconfigured, the operation starts working around its own system.
- Changes to programs and pricing need someone trained in the platform
- Capability lives across modules that each carry their own cost and setup
- Reporting takes assembly rather than answering the question directly
- New office hires take months to become productive