Does Love support prepay season packages?

Yes. Prepay balances are tracked against remaining rounds so cancellations, refunds, and mid-season changes are computed from what was actually delivered.

Can Love recover failed autopay cards?

Yes. A billing teammate works declined and expired cards continuously inside limits you set, sending update links and escalating accounts that need a human conversation.

Can I run prepay, per-visit, and monthly billing at the same time?

Yes. All three models can coexist in the same book, set per customer, and upsells bill against the right model.

Will an AI teammate charge a customer without approval?

Only if you grant that capability. Most operators keep charges, credits, and write-offs at require-approval while allowing reminders and card-update outreach.

Does Love replace my accounting system?

No. It runs the operational billing and collections and hands clean data to accounting rather than trying to be your general ledger.

Can I see how much revenue recovery is worth?

Yes. Recovered payments are tracked so the collections work shows up as a number rather than a feeling.

Billing & autopay

Prepay, autopay, and collections without chasing.

The fastest recoverable money in a lawn care book is not new sales — it is the declined cards and past-due balances nobody has time to work. Love tracks prepay against remaining rounds and puts a billing teammate on the follow-up.

Schedule demo Lawn Care CRM overview

The short answer

Love handles lawn care billing across prepay season packages, per-visit charges, and monthly autopay, tracking prepay balances against remaining rounds. A billing teammate runs payment reminders, declined and expired card recovery, and past-due follow-up inside limits you set, escalating to a human when an account needs judgment. Every action is attributed on the customer record.

Billing models: Prepay season packages, per-visit, and monthly autopay in the same book
Prepay tracking: Balances reconciled against remaining rounds so money and obligation stay in sync
Recovery: Declined and expired card follow-up plus past-due sequences run continuously
Control: Financial capabilities commonly set to require approval per teammate
Availability: Early access — pricing is being finalized with the operators joining now

Autopay churn is invisible churn

A meaningful share of lost lawn care customers never decided to leave. Their card expired, a payment failed, the account went quiet, and by the time anyone noticed, the season had moved on. It looks like churn in your reporting, but it is really an unworked follow-up queue.

Expired and declined cards surfaced and worked as they happen
Customer-friendly update links instead of a phone tag loop
Escalation to a human when an account needs a real conversation
Recovery tracked so you can see the dollars you kept

Prepay is cash flow with an obligation attached

Prepay season packages improve cash flow and retention, but the software has to track how many rounds a customer has already received. Love keeps the prepay balance tied to remaining rounds so refunds, cancellations, and mid-season changes are computed rather than negotiated from memory.

Mixed billing in one book

Most real lawn care books contain all three models at once: prepay for the loyal customers, per-visit for the cautious ones, and monthly autopay for the rest. Love supports them side by side on the same customer record rather than forcing one model on the whole book.

Prepay, per-visit, and monthly autopay coexisting per customer
Upsells like aeration billed against the right model automatically
Statements and history that reconcile to service delivered
Clean handoff to accounting without a spreadsheet in the middle

Guardrails on money

Financial actions are where operators are most cautious, and Love expects that. A billing teammate can be limited to reminders and card updates while any charge, credit, or write-off requires approval from the person you name. Everything it does is logged on the record.

Fit check

Who this is right for.

Failed payments show up in a monthly report instead of being recovered
Prepay balances are reconciled by hand against rounds delivered
Past-due follow-up happens only when someone has spare time
You cannot see how much revenue you lose to card failures each season
You want AI on collections with charges gated behind approval

If you bill per visit at the door and carry no receivables, this is not where Love pays for itself. It matters when recurring revenue and prepay are central to your book.

Frequently asked

Questions, answered.

Does Love support prepay season packages?: Yes. Prepay balances are tracked against remaining rounds so cancellations, refunds, and mid-season changes are computed from what was actually delivered.
Can Love recover failed autopay cards?: Yes. A billing teammate works declined and expired cards continuously inside limits you set, sending update links and escalating accounts that need a human conversation.
Can I run prepay, per-visit, and monthly billing at the same time?: Yes. All three models can coexist in the same book, set per customer, and upsells bill against the right model.
Will an AI teammate charge a customer without approval?: Only if you grant that capability. Most operators keep charges, credits, and write-offs at require-approval while allowing reminders and card-update outreach.
Does Love replace my accounting system?: No. It runs the operational billing and collections and hands clean data to accounting rather than trying to be your general ledger.
Can I see how much revenue recovery is worth?: Yes. Recovered payments are tracked so the collections work shows up as a number rather than a feeling.

Keep reading

Collect what you already earned.

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